vintage retro ball gowns dresses

My best friend recommended this store with high regard, however I have not had the same experience. My package consisting of two princess dresses, which I was planning for my daughter to wear at her birthday party, either never shipped as we never received a tracking number or was lost in the mail. I have been trying to get ahold of someone in customer service to rush reship/replace the dresses but no one has contacted me. When trying to contact the company you do not have an option to speak to someone directly, you can only leave a voicemail or email and I have done both without anyone contacting me to resolve my problem. If the store can redeem themselves I will be more than happy to write a positive review but at the moment I have nothing nice to say. vintage retro ball gowns dresses